If Ctrl + F5 Doesn’t Work on your Computer

If you do not see what you were expecting, after a fresh website update [particularly wonky formatting] we know this is frustrating, but be assured that this is only a temporary glitch. Formatting issues after a website update is typically cleared out within 12 to 24 hours. To speed up the process, continue reading to learn how you can clear your cache files more quickly. Why does this happen? Cache files work to load the website just like it did during your last visit, resulting in faster loading times. When there’s a website update this confuses the system, which causes the layout to go “bonkers” for a short time until your cache files are cleared out. Why website visitors won’t likely to see these formatting issues? Wonky formatting will not display unless they visit the website both before the update and again after the update within 12 to 24 hours of the update, and from on the same device. (laptop, cell, tablet) What can you do? Well, you don't really have to do anything, but as mentioned earlier, there are methods available to help your website calm down a bit sooner. How can I fix this? All you need to do is clear out your cache files, but the tricky part is, this needs to be a “hard refresh” and not just a “page refresh” To do this please follow the following steps.

IF ON A COMPUTER: Give these solutions a try in the order listed, as the top ones are usually more effective in clearing the cache. • Solution #1. Simultaneously press the Ctrl + F5 keys. (or Ctrl + Shift + R if you are using an external keyboard without the F keys.) Note: You may need to do this on each page of the website, including any PDF’s tabs that have been updated. • Solution #3. Clearing the cache out in your browser gives you a sort of “clean slate” Ensure that the action does not result in the deletion of your passwords, as they might be grouped together with this. Clear Caches in Different Browsers • Solution #4. Wait approximately 12 to 24 hours for the cache files to clear out completely. Then refresh the page again.

IF ON MOBILE: Give these solutions a try in the order listed, as the top ones are usually more effective in clearing the cache. • Solution #1. Turn off the WiFi on your mobile device so that it uses your phones data instead of your WiFi connection. Then refresh the website again. • Solution #2. Open the website on a different mobile device or a different device browser that hasn’t visited the website previously. Then refresh the website again. • Solution #3. Wait approximately 12 to 24 hours for the cache files to clear out completely. Then refresh the page again.

I also have some tricks to view how the website it’s loading around the world. When you enter your website address on the following links, they will generate screenshots of what it looks like in multiple locations. This is very helpful in determining if it's only you, or if everyone else is seeing what you are seeing. Website Screenshot Tools • https://geopeeker.com/ • https://bluetree.ai/screenfly/ • https://geotargetly.com/geo-browse Keep in mind: These websites should be used on a full-size desktop screen – not on a mobile device. Also, the visual results will occasionally skip slower loading objects, which is why I use more than one of these websites to generate the “big picture” of what's really going on. It is our hope that in time technology will improve and this won’t be a concern in the near future.